Employment and Maid Agency Websites: MOM Licence Display Rules

What MOM's licence conditions say about your website

MOM's Employment Agencies Licence Conditions for Comprehensive Licences set out what must appear in publicity. Licence Condition 4 requires the full name and licence number of the EA on:

• Any public signboard bearing the EA's name.
• Any document issued in the course of EA work, including invoices, receipts, service agreements, employment contracts and correspondence, electronic or not.
• Any advertisement for EA services, including the EA's website, name cards, pamphlets and material on any social media platform.
• Any advertisement distributed on the EA's behalf by someone else, such as a marketing agency or job portal.

Documents must also show the full name and registration number of any EA personnel (EAP) involved, and any advert that refers to a specific staff member must show their name and registration number as printed on their MOM registration card.

Where to place licence and registration details

Link to MOM's employment agency directory so employers and candidates can verify your licence in a minute.

Maid agency websites: MDW biodata rules from 1 October 2026

The revised Licence Condition 17, effective 1 October 2026, restricts what maid agencies may publish about MDWs. It is the biggest change to agency websites in years.

1. 1

   Get written consent before any public listing

   Before publishing an MDW's biodata on any public platform, the EA must obtain her prior written consent and present the biodata in a way that respects her dignity.

2. 2

   Limit public listings to the Annex F fields

   Public adverts may disclose only: name, nationality, skills and experience in those skills, food handling preferences, previous employment history (duration per job as stated on Work Permit Online) and language abilities.

3. 3

   Move full biodata and photos behind a login

   Full biodata and photographs may be shared directly with an employer who has specifically asked, including through restricted access to the EA's database or website. Build a login or one-time link for this.

4. 4

   Check third parties too

   Licence Condition 17A makes the EA responsible for ensuring any third party advertising its activities, such as a listing portal, complies with these rules.

Annex F is also expressly subject to the Personal Data Protection Act, so consent records, access controls and retention rules matter.

Advertising wording maid agencies must avoid

Licence Condition 17B bans advertising that presents MDWs in an undignified way, and lists factual claims that are allowed.

That means homepage banners advertising low fees or free replacement need to go. Put fee schedules in a document you send to enquiring employers instead.

Fees: what you can say and the worker fee cap

MOM's FAQ on agency fees says Singapore EAs may collect no more than one month of a worker's fixed monthly salary for each year of service, capped at two months' salary, and that charging excessive fees is an offence.

For employer fees, Licence Condition 8 says that when you tell an employer about fees or costs, including MOM-related items such as work pass fees, insurance and courses, you must not misrepresent them and must give a written breakdown. Once engaged, the EA must sign a written agreement stating each fee or cost accurately.

On a website, that usually means: no inflated 'MOM fees' bundled into one figure, and a clear statement of what the service fee covers. Our privacy policy and cookie consent guide covers the other legal pages your site needs.

Candidate profiles, consent and personal data

Recruitment and maid agencies hold a lot of personal data: CVs, passports, NRIC or FIN numbers, medical results, references and photographs. The PDPA applies on top of the licence conditions.

Our guide to NRIC collection rules under the PDPA explains when you can and cannot ask for identity numbers. For handling enquiries quickly without losing track, see automating lead follow-up from enquiry forms.

Do it yourself or get help?

Adding licence numbers to a footer is quick. Reworking MDW listings for the 1 October 2026 rules, building a restricted biodata area and tidying consent and retention takes more planning.

Our Business Website (S$1,490) builds up to 6 pages with your EA details in the footer, enquiry forms and on-page SEO. The PDPA Compliance Pack (S$690) covers your privacy policy, data inventory, DPO notes and a data breach response plan, which suits agencies holding candidate and worker data.