Refund policy

We want every order to end with “sorted”. If it doesn't, this is how refunds work.

Before work starts

If you cancel before we have started work, or if we cannot take on your order, you receive a full refund.

After work has started

• If you cancel after work has started, we refund the value of the work not yet done, based on the progress shown on your order page.
• If we do not deliver what the service page describes, tell us on your order page. We will fix it within the included revisions; if we cannot, we refund the affected part.
• If an order is closed because we waited more than 30 days for information or access from you, we refund the value of the work not yet done, less S$50 for setup already completed.

Care plans

Cancel any time from your order page. The plan stays active until the end of the month you've paid for; partial months are not refunded.

Third-party fees

Fees you paid directly to providers (domains, licences, Shopify, Stripe and similar) are governed by their own refund policies.

How refunds are paid

Refunds go back to the original payment method through Stripe, usually within 5–10 business days. Questions: hello@itsorted.online.